What’s world-class software without world-class support?

Here at Authoritas, we pride ourselves on speedy response times to customer queries. So whether you have questions about adding a site to the platform or generating different types of reports, please don’t hesitate to get in touch!

We have a multi-lingual success team which covers UK and European working hours who are more than willing to help you with any questions you might have.

If you have any questions regarding any aspect of the platform, please don’t hesitate to get in touch. There is a support area within the platform or feel free to contact us in any of the following ways:

Knowledge Base: Help > Knowledge Base
Help Section: Help > Support
Email us at: [email protected]
Call us on:

UK +44 (0)208 977 4465
US +1 (281) 816 5176
FR +33 (0)9 70 45 00 88

If you use the Help service within the platform, you will receive a ticket number and will be able to track our process. You can also include attachments to your ticket. This is great if you would like to send us a screenshot of what you are working on (please remember to include the search bar so we can see the URL you have used). Please feel free to CC your personal account manager in your ticket.

Listed below are the details of our account managers, so do get in touch if you have any questions regarding your account or if you have a new starter who needs an orientation or a training session:

Bastien Brugeille if you are based in France and Europe
[email protected]
UK: +44 (0) 208 977 4465
France: 0033 97 046 0088

Meera Maisuria if you are based in the UK, US or ROW
[email protected]
UK: +44 (0) 208 977 4465
USA: 218-816-5176 ext. 250

Areej AbuAli if you are based in the UK, US or ROW
[email protected]
UK: +44 (0) 208 977 4465
USA: 218-816-5176 ext. 250

Please continue to step 3 of your onboarding process

<< 1. Introduction 3. Resources >>